Besides having the edge of being close to the raw material supplies in Malaysia, we are backed by more than a century-old of expertise from its parent company, The Nisshin OilliO Group Ltd. (Japan) and Nisshin Global Research Center (NGRC) in satisfying your needs of fats & oils.
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ISF’s key values are founded upon the innovations through our strong R&D, dedicated state-of-the-art facilities and continuous quality control, which are, by far, world class. Our business milestones are charted with challenges and breakthroughs. The major breakthroughs that we have charted are the commissioning of our sophisticated down-stream machinery in 1984, the refinery complex in 1996, the completion of E-SOS plant in 2010 and the establishment of new R&D Center in 2016, if just name the few.
ISF totally believes in the power and potential of palm oil. It has laid all the foundations to become a globally renown manufacturer of specialty oils and fats. We have a dedicated, far-sighted, experienced workforce and the best synergy of technology and reliable resources as well as a superbly integrated network of associates and suppliers. Together, we are able to give our clients speedy services that satisfy time-sensitive requests as well as unique and better advantages, benefits and deals. Indeed, ISF aims to continue getting better and better and commits itself to deliver the best customised products and services. It is geared to go further by delivering the best value-added deals to ensure that everything you need in specialty oils and fats is available right here! ISF has been doing so for all its existing customers and looks forward to the privledge of doing the same for you too!
In 2004, we embarked on our structured engagement efforts toward the sustainability as one of the earliest members of the Roundtable on Sustainable Palm Oil (RSPO), and we achieved our first certification for the RSPO Supply Chain Certification Standard (SCCS) in 2011. Through the RSPO, we have worked closely with various partners, and commercial and civil society stakeholders to promote the best practices with suppliers and to bring sustainable palm oil to our valued customers.
With all the challenges and efforts, I am pleased to inform you that ISF leads the market in specialty fats field including wide range of cocoa butter alternatives (equivalent, replacer and substitutes). We are not stopping there. In 2016, ISF has established its sales & marketing company in Shanghai, China, and in 2018 acquired majority shares in a refinery in Genoa, Italy to enhance our global supply chain.
ISF totally believes in the power and potential of palm oil. We have a dedicated, far-sighted, experienced workforce and the best synergy of technology and reliable resources as well as a superbly integrated network to maximize the potential of it. Together, we are able to provide “Total Solutions” to the various needs of our clients by our customized products and services. It is geared to go further by delivering the best value-added deals to ensure that everything you need in specialty oils and fats is available right here! ISF has been doing so for all our existing customers and looks forward to the privilege of doing the same for you too!
A great way to embed sustainability in a company is to act on employee initiatives. Companies get more and better ideas when they bubble up from the bottom. Once company employees begin to see the positive impact and economic returns on social and environmental investments that they helped create, they start believing that they do have a role to play, and the ideas start to flow.
In addition, through the direct involvement of workers in processes and activities beyond the company’s duties, a program planned by both parties, is capable of inculcating the positive impact of social and community engagement to bring closer ties between ISF and local communities.
The factory in Port Klang, Malaysia, which was built in 1984, is equipped with sophisticated downstream processing machinery. However, to meet the needs of a rapidly expanding market for a full range of specialty fats and oils, a new refinery complex was built in 1996. It is conveniently located in Dengkil town near Kuala Lumpur International Airport. ISF has an ideal manufacturing base for quality specialty fats and oils due to its strategic location in Malaysia and its close proximity to raw materials palm oil. Thus, we preserve the freshness and high quality of our finished products.
In line with ISF’s strategy to meet growing demands for specialty fats in the global markets, we have proactively engaged in research & development programs that encompass raw material research and selection, process reengineering and quality improvement and new product development. This efforts are achieved through the use of advanced analytical equipment and pilot plant facilities.
While firmly establishing ourself as one of the leaders in the global specialty oils and fats industry, ISF is constantly keeping its focus on future market development trends. We always listen to our customers to understand their preferences so that their concerns are well taken care of. As a business partner, we strive to find effective and yet efficient solutions to these problems.
Intercontinental Specialty Fats Sdn. Bhd. (ISF) is committed to be a successful, established, recognized and reputable specialty fats manufacturer, producing safe and hygienic high quality products which meet with statutory, regulatory & customer requirements that have the confidence and respect of the marketplace and satisfying the needs of its stakeholders; through the effective implementation, communication and continual improvement of the ISO 9001:2015 Quality Management System.
ISF shall conduct its activities in accordance with the requirements of its Quality Management System; its documented procedures; the guidance and directives of the stakeholders.
To achieve this goal, ISF shall:
Intercontinental Specialty Fats Sdn. Bhd. (ISF) is committed to be a successful, established, recognized and reputable specialty fats manufacturer, producing safe and hygienic high quality products, that meets with statutory & regulatory requirements with high confidence and respect of the marketplace and satisfying the needs of its stakeholders and customers; through the effective implementation and continual improvement of the Food Safety Management System (HACCP & FSSC 22000).
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Intercontinental Specialty Fats Sdn Bhd is committed to the protection of the environment of our Earth in the process of producing and supplying Specialty Oil & Fats derived from palm oil and its related product.
To minimize environmental impacts concerning our operational activities and products, and achieve our environmental objectives, we shall:
By implementing the above policies, we endorse our commitment to carry out our business in the most professional manner. This Policy will be communicated to all employees, stakeholders, and be available for the public.
Intercontinental Specialty Fats Sdn. Bhd. (ISF) is one of the leading palm specialty oils & fats manufacturers with refining and downstream processing facilities with factories located in Peninsular Malaysia.
We specialise in producing quality grade palm specialty oils & fats to cater to the needs of our global customers. Besides having the edge of being close to the raw material supplies, we are concerned about the potential long-term environment and social impacts caused by our palm oil production.
Based on our experience in the oil palm industry and in responsible sourcing, we have decided to improve on our sustainable palm oil policy and taken steps to ensure that our raw materials are sourced responsibly in line with our commitments.
In our Supplier Code of Conduct, defines the basic requirements ISF expects its suppliers to adhere to and implement throughout their business.
We strive to work with our suppliers to make full use of the opportunities sustainable development offers and continuously improve their operations. This also implies that we expect our suppliers as well as their suppliers and subcontractors to fully comply with applicable laws, environmental, social and corporate governance standards in the country.
In the supplier code of conduct, we have the main 8 components as below:
Human Rights and Labour
Health and Safety
Supplier Engagement and Verification
In June 2018, ISF has launched our Sustainability Dashboard to chart progress against our commitments detailed in the Sustainable Palm Oil Policy. We also share with you ISF’s roadmap in the development towards a fully sustainable palm oil industry through the dashboard which updated on half-yearly basis. Achieving traceability to the mill and plantations is the first step in helping to create a more sustainable palm oil industry.
Our supplier engagement activities help to ensure our suppliers are aware of our policy and receive the necessary support to implement it in their operations and supply chains. We have also published our third-party supplier mill list which captures ISF’s palm and palm kernel oil supply mills on half year basics.
As part of our Sustainability Policy, Intercontinental Specialty Fats (ISF) has established a Grievance Procedure as a reference for our management to handle any grievance from any external parties. This is a platform for all stakeholders to address concerns and feedback for enhancing the transparency and accountability in our supply chain.
Grievances can be submitted through any of the following channels:
By email to:firstname.lastname@example.org
By telephone to: +60-3-3176 3050, +60-3-3375 8200
By fax to: +60-3- 3176 5933, +60-3-3176 5185
Attention: Sustainability Department
Grievances should include the following information:
• Full Name
• Phone No./Fax No./Email Address
• Description of the grievance in detail
• Evidences to support the grievance
Our Grievance Procedure is available here.
ISF’s Grievance Log for our supply chain can be found here.
Intercontinental Specialty Fats Sdn Bhd (ISF) is committed to adhere to the highest standards of integrity and ethics in the conduct of business and expects its employees to adhere to the same standards. As part of good corporate governance, ISF has established a Whistleblowing Policy that sets out avenues for legitimate concerns made in good faith to be objectively investigated and addressed, whilst ensuring adequate retaliation protection to the whistleblower.
a) For product and services related concerns, please refer to sustainability- Grievance Procedure
Disclosure can be made to ANY of the following reporting channels, in strict and confidential manner:
The whistleblower shall attach the Whistleblower Report Form in the email or provide similar information as found in the Whistleblower Report Form found in Appendix 1 or Lampiran 1. Please send the email to the following address:
Recipient’s e-mail address: email@example.com
The whistleblower shall submit the complaint in a sealed envelope, clearly marked “private and confidential” and posted to the Company’s main office at the following address with the following recipient name:
ATTN: Head of General Affairs; or
Head of Risk Management
Address: Intercontinental Specialty Fats Sdn Bhd
Lot 1, Lebuh Sultan Hishamudin 2
Kawasan 20, Bandar Sultan Suleiman,
P.O. Box 207, 42009 Port Klang
Selangor Darul Ehsan
Option 3: Please be informed that the Web Form is currently under construction. Kindly report any non-compliance matter using option 1 and 2.
ISF promotes and upholds high standard of integrity in all our business interactions. Hence, ISF prohibits all forms of corruption, extortion and embezzlement.
The anti-bribery and corruption practices are guided in this policy here.
We are pleased to present you with ISF’s first Sustainability Report for the calendar year 2019. Themed The Role We Play, the report outlines how we play our part in transforming the industry towards sustainable practices, guided by the commitments of our 2017 Sustainability Palm Oil Policy. Moving forward, ISF will keep our stakeholders updated annually on our sustainability measures and performance.
RBD Palm Oil
RBD Palm Olein
RBD Super Palm Olein (IV 60 – 68)
RBD Palm Stearin
RBD Hard Palm Stearin (IV 11 – 20)
Palm Mid Fraction (IV 34 – 48)
RBD Palm Kernel Oil
RBD Palm Kernel Olein
RBD Palm Kernel Stearin
RBD Hard Palm Kernel Stearin (IV 4.5)
Interesterified Palm and Palm Kernel Based Oil
Hydrogenated Palm and Palm Kernel Based Oil
Lot1, Lebuh Sultan Hishamudin 2
Kawasan 20, Bandar Sultan Suleiman,
P.O.Box 207, 42009 Port Klang
Selangor Darul Ehsan, Malaysia
Tel: +60-3-3176 3050
Fax: +60-3-3176 1212
Email : firstname.lastname@example.org
Lot 4, Solok Hishamudin 9/20,
Kawasan Perusahaan Selat Kelang Utara,
P.O.Box 207, 42009 Port Klang,
Selangor Darul Ehsan, Malaysia.
Tel : +60-3-3176 3050 / 3176 3176
Fax : +60-3-3176 5194 / 3176 5933
Email : email@example.com
Lot 12459, Batu 33 1/2, Jalan Banting/Dengkil,
Selangor Darul Ehsan, Malaysia.
Tel: +603-8768 6688
Fax: +603-8768 0088
Email : firstname.lastname@example.org