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A great way to embed sustainability in a company is to act on employee initiatives. Companies get more and better ideas when they bubble up from the bottom. Once company employees begin to see the positive impact and economic returns on social and environmental investments that they helped create, they start believing that they do have a role to play, and the ideas start to flow.

In addition, through the direct involvement of workers in processes and activities beyond the company’s duties, a program planned by both parties, is capable of inculcating the positive impact of social and community engagement to bring closer ties between ISF and local communities.

1. Intermediate First Aid and CPR Training

2. Safety Days program

3. Blood Donation Campaign

Port Klang Plant

Dengkil Plant

Intercontinental Specialty Fats Sdn Bhd is committed to the protection of the environment of our Earth in the process of producing and supplying Specialty Oil & Fats derived from palm oil and its related product.

To minimize environmental impacts concerning our operational activities and products, and achieve our environmental objectives, we shall:

• Comply with applicable legal requirements and other requirements to which we subscribe which relate to its environmental aspects;
• Prevent pollution, reduce waste and optimise the consumption of resources;
• Influence supply chain by sharing our belief with regard to our corporate sustainability;
• Educate, train and motivate our employees to carry out tasks in the most environmentally responsible manners;
• Encourage environmental protection among stakeholders;
• Implement, monitor and continually improve the effectiveness of our Environmental Management System in accordance with ISO 14001: 2015 Environmental Management Systems requirements.

By implementing the above policies, we endorse our commitment to carry out our business in the most professional manner. This Policy will be communicated to all employees, stakeholders, and be available for the public.

Intercontinental Specialty Fats Sdn. Bhd. (ISF) is one of the leading palm specialty oils & fats manufacturers with refining and downstream processing facilities with factories located in Peninsular Malaysia.

We specialise in producing quality grade palm specialty oils & fats to cater to the needs of our global customers. Besides having the edge of being close to the raw material supplies, we are concerned about the potential long-term environment and social impacts caused by our palm oil production.

Based on our experience in the oil palm industry and in responsible sourcing, we have decided to improve on our sustainable palm oil policy and taken steps to ensure that our raw materials are sourced responsibly in line with our commitments.

ISF NDPE Policy Implementation Plan

ISF Policy Roadmap Progress Update Nov 2019

For more details, please click here to view ISF Sustainable Palm Oil Policy.

Introduction

In our Supplier Code of Conduct, defines the basic requirements ISF expects its suppliers to adhere to and implement throughout their business.

We strive to work with our suppliers to make full use of the opportunities sustainable development offers and continuously improve their operations. This also implies that we expect our suppliers as well as their suppliers and subcontractors to fully comply with applicable laws, environmental, social and corporate governance standards in the country.

In the supplier code of conduct, we have the main 8 components as below:

Legal Compliance

Environment

Human Rights and Labour

Health and Safety

Anti-Corruption

Grievance management

Supplier Engagement and Verification

For more details, please click here to view ISF Supplier Code of Conduct

In June 2018, ISF has launched our Sustainability Dashboard to chart progress against our commitments detailed in the Sustainable Palm Oil Policy. We also share with you ISF’s roadmap in the development towards a fully sustainable palm oil industry through the dashboard which updated on half-yearly basis. Achieving traceability to the mill and plantations is the first step in helping to create a more sustainable palm oil industry.

Our supplier engagement activities help to ensure our suppliers are aware of our policy and receive the necessary support to implement it in their operations and supply chains. We have also published our third-party supplier mill list which captures ISF’s palm and palm kernel oil supply mills on half year basics.

As part of our Sustainability Policy, Intercontinental Specialty Fats (ISF) has established a Grievance Procedure as a reference for our management to handle any grievance from any external parties. This is a platform for all stakeholders to address concerns and feedback for enhancing the transparency and accountability in our supply chain.

Grievances can be submitted through any of the following channels:

By email to:sustainability@isfpk.com.my
By telephone to: +60-3-3176 3050, +60-3-3375 8200
By fax to: +60-3- 3176 5933, +60-3-3176 5185

Attention: Sustainability Department

Grievances should include the following information:

• Full Name
• Company/Organization
• Address
• Phone No./Fax No./Email Address
• Description of the grievance in detail
• Evidences to support the grievance

Our Grievance Procedure is available here.

ISF’s Grievance Log for our supply chain can be found here.

Intercontinental Specialty Fats Sdn Bhd (ISF) is committed to adhere to the highest standards of integrity and ethics in the conduct of business and expects its employees to adhere to the same standards. As part of good corporate governance, ISF has established a Whistleblowing Policy that sets out avenues for legitimate concerns made in good faith to be objectively investigated and addressed, whilst ensuring adequate retaliation protection to the whistleblower.

a) For product and services related concerns, please refer to sustainability- Grievance Procedure

b) For other compliance issue, please refer to our Whistleblowing Policy (English) here or Whistleblowing Policy (Bahasa Malaysia) here.

Disclosure can be made to ANY of the following reporting channels, in strict and confidential manner:

Option 1:

The whistleblower shall attach the Whistleblower Report Form in the email or provide similar information as found in the Whistleblower Report Form found in Appendix 1 or Lampiran 1. Please send the email to the following address:

 Recipient’s e-mail address: hotline@isfdkl.com.my

Option 2:

The whistleblower shall refer to the Whistleblower Report Form found in Appendix 1 or Lampiran 1.  if report is to be submitted via post.

The whistleblower shall submit the complaint in a sealed envelope, clearly marked “private and confidential” and posted to the Company’s main office at the following address with the following recipient name:

ATTN:            Head of General Affairs; or

                    Head of Risk Management

 Address:       Intercontinental Specialty Fats Sdn Bhd

Lot 1, Lebuh Sultan Hishamudin 2

Kawasan 20, Bandar Sultan Suleiman,

P.O. Box 207, 42009 Port Klang

Selangor Darul Ehsan

 Option 3:  Please be informed that the Web Form is currently under construction. Kindly report any non-compliance matter using option 1 and 2.

Anti-Bribery and Corruption (“ABC”)

ISF promotes and upholds high standard of integrity in all our business interactions. Hence, ISF prohibits all forms of corruption, extortion and embezzlement.

The anti-bribery and corruption practices are guided in this policy here.

We are pleased to present you with ISF’s first Sustainability Report for the calendar year 2019. Themed The Role We Play, the report outlines how we play our part in transforming the industry towards sustainable practices, guided by the commitments of our 2017 Sustainability Palm Oil Policy. Moving forward, ISF will keep our stakeholders updated annually on our sustainability measures and performance.

INTERCONTINENTAL SPECIALTY FATS SDN. BHD. (62068-U)

[a member of The Nisshin OilliO Group Ltd, Japan]