Besides having the edge of being close to the raw material supplies in Malaysia, we are backed by more than a century-old of expertise from its parent company, The Nisshin OilliO Group Ltd. (Japan) and Nisshin Global Research Center (NGRC) in satisfying your needs of fats & oils.
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ISF – from a humble beginning to a continously expanding business – this is what I may aptly remark since the 30 years of its incorporation. I owe this to the many capable men and women of invaluable talents in ISF. ISF key business values are founded upon continuous quality control, research & development and industry-related certifications.
A great way to embed sustainability in a company is to act on employee initiatives. Companies get more and better ideas when they bubble up from the bottom. Once company employees begin to see the positive impact and economic returns on social and environmental investments that they helped create, they start believing that they do have a role to play, and the ideas start to flow.
In addition, through the direct involvement of workers in processes and activities beyond the company’s duties, a program planned by both parties, is capable of inculcating the positive impact of social and community engagement to bring closer ties between ISF and local communities.
The factory in Port Klang, Malaysia, which was built in 1984, is equipped with sophisticated downstream processing machinery. However, to meet the needs of a rapidly expanding market for a full range of specialty fats and oils, a new refinery complex was built in 1996. It is conveniently located in Dengkil town near Kuala Lumpur International Airport. ISF has an ideal manufacturing base for quality specialty fats and oils due to its strategic location in Malaysia and its close proximity to raw materials palm oil. Thus, we preserve the freshness and high quality of our finished products.
In line with ISF’s strategy to meet growing demands for specialty fats in the global markets, we have proactively engaged in research & development programs that encompass raw material research and selection, process reengineering and quality improvement and new product development. This efforts are achieved through the use of advanced analytical equipment and pilot plant facilities.
While firmly establishing ourself as one of the leaders in the global specialty oils and fats industry, ISF is constantly keeping its focus on future market development trends. We always listen to our customers to understand their preferences so that their concerns are well taken care of. As a business partner, we strive to find effective and yet efficient solutions to these problems.
Intercontinental Specialty Fats Sdn. Bhd. (ISF) is committed to be a successful, established, recognized and reputable specialty fats manufacturer, producing safe and hygienic high quality products which meet with statutory, regulatory & customer requirements that have the confidence and respect of the marketplace and satisfying the needs of its stakeholders; through the effective implementation, communication and continual improvement of the ISO 9001:2015 Quality Management System.
ISF shall conduct its activities in accordance with the requirements of its Quality Management System; its documented procedures; the guidance and directives of the stakeholders.
To achieve this goal, ISF shall:
Intercontinental Specialty Fats Sdn. Bhd. (ISF) is committed to be a successful, established, recognized and reputable specialty fats manufacturer, producing safe and hygienic high quality products, that meets with statutory & regulatory requirements with high confidence and respect of the marketplace and satisfying the needs of its stakeholders and customers; through the effective implementation and continual improvement of the Food Safety Management System (HACCP & FSSC 22000).
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Intercontinental Specialty Fats Sdn Bhd is committed to protecting the environment of the Earth in the process of producing and supplying Specialty Oil & Fats derived from palm oil and its related product.
To minimize environmental impacts concerning our operational activities and products, we shall:
The Company is committed to continual improvement of environmental performance. This Policy will be communicated to all employees, stakeholders, and be available for the public.
Intercontinental Specialty Fats Sdn. Bhd. (ISF) is one of the leading palm specialty oils & fats manufacturers with refining and downstream processing facilities with factories located in Peninsular Malaysia.
We specialise in producing quality grade palm specialty oils & fats to cater to the needs of our global customers. Besides having the edge of being close to the raw material supplies, we are concerned about the potential long-term environment and social impacts caused by our palm oil production.
Based on our experience in the oil palm industry and in responsible sourcing, we have decided to improve on our sustainable palm oil policy and taken steps to ensure that our raw materials are sourced responsibly in line with our commitments.
In our Supplier Code of Conduct, defines the basic requirements ISF expects its suppliers to adhere to and implement throughout their business.
We strive to work with our suppliers to make full use of the opportunities sustainable development offers and continuously improve their operations. This also implies that we expect our suppliers as well as their suppliers and subcontractors to fully comply with applicable laws, environmental, social and corporate governance standards in the country.
In the supplier code of conduct, we have the main 8 components as below:
Human Rights and Labour
Health and Safety
Supplier Engagement and Verification
In June 2018, ISF has launched our Sustainability Dashboard to chart progress against our commitments detailed in the Sustainable Palm Oil Policy. We also share with you ISF’s roadmap in the development towards a fully sustainable palm oil industry through the dashboard which updated on half-yearly basis. Achieving traceability to the mill and plantations is the first step in helping to create a more sustainable palm oil industry.
Our supplier engagement activities help to ensure our suppliers are aware of our policy and receive the necessary support to implement it in their operations and supply chains. We have also published our third-party supplier mill list which captures ISF’s palm and palm kernel oil supply mills on half year basics.
As part of our Sustainability Policy, Intercontinental Specialty Fats (ISF) has established a Grievance Procedure as a reference for our management to handle any grievance from any external parties. This is a platform for all stakeholders to address concerns and feedback for enhancing the transparency and accountability in our supply chain.
Grievances can be submitted through any of the following channels:
By email to: firstname.lastname@example.org
By telephone to: +60-3-3176 3050, +60-3-3375 8200
By fax to: +60-3- 3176 5933, +60-3-3176 5185
Attention: Sustainability Department
Grievances should include the following information:
• Full Name
• Phone No./Fax No./Email Address
• Description of the grievance in detail
• Evidences to support the grievance
Our Grievance Procedure is available here.
ISF’s Grievance Log for our supply chain can be found here.
RBD Palm Oil
RBD Palm Olein
RBD Super Palm Olein (IV 60 – 68)
RBD Palm Stearin
RBD Hard Palm Stearin (IV 11 – 20)
Palm Mid Fraction (IV 34 – 48)
RBD Palm Kernel Oil
RBD Palm Kernel Olein
RBD Palm Kernel Stearin
RBD Hard Palm Kernel Stearin (IV 4.5)
Interesterified Palm and Palm Kernel Based Oil
Hydrogenated Palm and Palm Kernel Based Oil
Lot1, Lebuh Sultan Hishamudin 2
Kawasan 20, Bandar Sultan Suleiman,
P.O.Box 207, 42009 Port Klang
Selangor Darul Ehsan, Malaysia
Tel: +60-3-3176 3050
Fax: +60-3-3176 1212
Email : email@example.com
Lot 4, Solok Hishamudin 9/20,
Kawasan Perusahaan Selat Kelang Utara,
P.O.Box 207, 42009 Port Klang,
Selangor Darul Ehsan, Malaysia.
Tel : +60-3-3176 3050 / 3176 3176
Fax : +60-3-3176 5194 / 3176 5933
Email : firstname.lastname@example.org
Lot 12459, Batu 33 1/2, Jalan Banting/Dengkil,
Selangor Darul Ehsan, Malaysia.
Tel: +603-8768 6688
Fax: +603-8768 0088
Email : email@example.com