ISF’s Grievance Procedure

How It Works

As part of our Sustainability Policy, Intercontinental Specialty Fats Sdn Bhd (ISF) has established a Grievance Procedure as a reference for our management to handle grievances lodged from any external parties. This provides a platform for all our stakeholders to address concerns and feedback for enhancing transparency and accountability in our supply chain.

When a complaint against a supplier is filed, we engage relevant parties to verify and discuss the issues raised in accordance with this procedure. In the event that the supplier does not engage effectively in the process towards resolution and compliance with our sustainability policy, ISF will review its relationship with that supplier. If immediate action is required but is not being taken, we will consider suspension of commercial activities. Business relationships are subject to termination as a last resort.

ISF’s Grievance Procedure

Grievances Can Be Submitted Through Any Of The Following Channels:

1Option 1: Webform
  • Accepted file types: jpeg, jpg, gif, png, doc, docx, xls, xlsx.
2Option 2: Mail
Attention: Sustainability Department

Addressed to: Intercontinental Specialty Fats Sdn Bhd

Lot 1, Lebuh Sultan Hishamudin 2
Kawasan 20, Bandar Sultan Suleiman, P.O. Box 207
42009 Port Klang, Selangor Darul Ehsan

MUST provide the following details:

  • Full Name
  • Company/Organization
  • Address
  • Phone No./Fax No./Email Address
  • Description of the grievance in detail
  • Evidences to support the grievance
3Option 3: Email/Telephone/Fax
Attention: Sustainability Department

By email to:
By telephone to: +60-3-3176 3050; +60-3-3375 8200
By fax to: +60-3- 3176 5933; +60-3-3176 5185

ISF Grievance Log (Updated As Of November 2023)