Stakeholder Collaboration And Transparency

Collaboration with stakeholders is one of ISF’s core value pillars. Dialogue with stakeholders, industry partners, and peers in multi-stakeholder initiatives, helps us develop the way we deal with sustainability issues and prepare for future risks and opportunities. We are committed to communicating transparently with our stakeholders on matters of sustainability and have re-vamped our website to communicate our sustainability footprint and journey, including a dedicated dashboard and GRI web-based report.

Stakeholder Engagement Table

Stakeholder Group Objectives Method of engagement Frequency
  • Improve transparency to Suppliers of procurement-related processes.
  • Maintain good supplier relationships to improve contract performance and encourage ongoing efforts to seek improvements
Site visits
Supplier screening and assessments
Strategic partnership and engagement meetings
Customers and buyers
  • Communicate on policies and implementation progress.
  • Respond and address potential grievances
Joint ventures and meetings
External initiatives and memberships of associations
  • Engagement as part of formal audits and verification assessments
Formal audits and verification assessments

Engagement through platforms such as SEDEX and RSPO
  • Boost employee morale and lead to greater productivity in the workforce
Collaborations on social programmes and CSI initiatives
Certification and sustainability assessment platforms
  • Compliance with sustainability standards
  • Improvement of sustainability standards
Submission of the following documents
  • An Annual Communications of Progress (ACOP) to the RSPO;
  • An annual Forests Programme questionnaire to the CDP, a scoring system on global environmental disclosure;
  • An annual scorecard and rating covering criteria on environmental issues, fair labour and human rights, ethics, and sustainable procurement to EcoVadis.
Employees and workers
  • Develop employee skills and knowledge through training and conduct performance and feedback review.
  • Improve health and safety measures and workplace conditions.
  • Support livelihoods and welfare
Training programmes
OSH Committee meetings

Working With Communities

To ensure that our business does not negatively impact nearby communities, we ask our suppliers to seek ways to engage with and consult local communities, and to respect the rights of indigenous peoples affected by their operations. All suppliers doing business with us must respect the principles of Free, Prior, and Informed Consent (FPIC) to operate on lands on which indigenous peoples hold legal, communal, or customary rights, in line with the Universal Declaration of Human Rights. Any supplier found to be in breach of these commitments, as per our Policy, may face discontinuation of business subject to the terms of our Supplier Code of Conduct.

Smallholder Inclusivity

Smallholders play an integral role in the production of sustainable palm oil, and ISF understands that they can face tremendous challenges in meeting the high sustainability standards currently adopted by companies that have more resources. Should these challenges go unaddressed, smallholders will continue to be excluded from the sustainable palm oil production movement. We believe that appropriate mechanisms and strategies need to be put into place to support smallholder inclusion. We are exploring ways to have programmes aimed at facilitating smallholders' inclusivity in ISF’s supply chain and are working with industry partners to develop it.

Corporate Sustainability Initiatives (CSIs)

Our Corporate Social Initiatives (CSI)

Empowering Our Employees, Stakeholders, And Communities

ISF strives to be a socially responsible corporation and empowers our employees to leverage our resources in line with our sustainability values. Apart from the customary environmental and community activities that we have been practicing, we formally launched our new strategic Corporate Social Responsibility (CSI) programme in 2019. Through this programme, we aim to positively influence the local communities and the environments in which we operate, while sustaining best management practices and values within our corporation.

The CSI is part of our Sustainability Stories, which promises more undertakings to come.

13th July 2019: Mangrove Rehabilitation Programme

The programme was held in collaboration with the Malaysian Nature Society (MNS). Being a crucial part of the coastal environment, mangrove ecosystems offer a medium for marine and land biodiversity while lessening erosion and providing protection. Due to the endangered state of mangrove species, a total of 365 tree saplings were planted by 60 ISF employees at Kuala Selangor Nature Park to symbolize one tree for each day of the year.

Watch the photo and video highlights of our mangrove rehabilitation programme below:




Mangrove saplings

Days in a year