Sustainability

Grievances

ISF’s Grievance Procedure

How It Works

As part of our Sustainability Policy, Intercontinental Specialty Fats Sdn Bhd (ISF) has established a Grievance Procedure as a reference for our management to handle grievances lodged from any external parties. This provides a platform for all our stakeholders to address concerns and feedback for enhancing transparency and accountability in our supply chain.

When a complaint against a supplier is filed, we engage relevant parties to verify and discuss the issues raised in accordance with this procedure. In the event that the supplier does not engage effectively in the process towards resolution and compliance with our sustainability policy, ISF will review its relationship with that supplier. If immediate action is required but is not being taken, we will consider suspension of commercial activities. Business relationships are subject to termination as a last resort.

ISF’s Grievance Procedure

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Grievances Can Be Submitted Through Any Of The Following Channels:

1Option 1: Webform

2Option 2: Mail

Attention: Sustainability Department

Addressed to: Intercontinental Specialty Fats Sdn Bhd

Lot 1, Lebuh Sultan Hishamuddin 2, Kawasan 20,
Bandar Sultan Suleiman, 42000 Port Klang
Selangor Darul Ehsan, Malaysia

MUST provide the following details:

Full Name
Company/Organization
Address
Phone No./Fax No./Email Address
Description of the grievance in detail
Evidences to support the grievance

3Option 3: Email/Telephone/Fax

Attention: Sustainability Department

By email to: sustainability@isfpk.com.my
By telephone to: +60-3-3176 3050; +60-3-3375 8200
By fax to: +60-3- 3176 5933; +60-3-3176 5185

ISF Grievances Summary

Closed Suspended Monitoring Investigation

Supplier Relationships

0	Cases
0	Direct
0	Indirect

ISF Grievance Log (Updated As Of March 2026)

Date ⇅	Supplier ⇅	Stakeholder / Source ⇅	Grievance	Subject, Progress and Status ⇅
October 2025	Ladang PKPP Sungai Machang (Sg Charu)	Satellite Monitoring Report	N/A	Status: Investigation Subject Matter: Satellite imagery detected a new deforestation alert at Ladang PKPP Sungai Machang (Sg Charu) during the period of August and September 2025.
October 2025	Sungai Jernih POM	Palmoil.io Insight Report	N/A	Status: Monitoring Subject Matter: Satellite imagery detected a potential land clearing within the Sg Jernih Estate boundary.
March 2024	Kretam Holdings Berhad	Starling Deforestation Report	N/A	Status: Monitoring Subject Matter: Alleged deforestation in 2 areas located within the proximity of Kretam's Masang estate after the 31st December 2015 cut-off date for NDPE.
March 2024	PIJ Plantation & Agriculture Sdn Bhd	Mighty Earth Rapid Response 43	News/Report Link	Status: Monitoring Subject Matter: Satellite imagery shows that between June 2019 and February 2021, there was a total of 239 ha of forest loss in the Ladang Nilam estate of PIJ Plantation and Agriculture Sdn Bhd.
February 2022	Jernih Kemboja Palm Oil Mill	Mighty Earth Rapid Response 38	News/Report Link	Status: Suspended Subject Matter: Satellite imagery showed that between February 2021 and January 2022 a total of 25 hectares of forest (HCS) was cleared in the PTD 1815 concession.
June 2021	IOI Corporation Berhad	Finnwatch	News/Report Link	Status: Closed (Resolved) Subject Matter: Alleged breach of migrant worker’s rights specifically to IOI’s Mekassar estate, as reported by Finnwatch on 30th June, 2021.
April 2021	Perbaadanan Kemajuan Pertanian Selangor (PKPS) supplying FFB via Sungai Terah Palm Oil Mill	Chain Reaction Research	News/Report Link	Status: Monitoring Subject Matter: Alleged clearing of land by PKPS which included a 971-ha peat swamp forest to develop an agricultural plantation, between February and April 2021.
April 2021	Astra International Tbk via Astra AgroLestari	Mighty Earth Rapid Response 33	News/Report Link	Status: Closed (Resolved) Subject Matter: Between January 2016 and December 2018, there was about 60 ha of tree cover loss occurring within the MartabeMine area of PT Agincourt Resources Tbk, and again for about 41 ha of tree cover loss within the same area between January 2019 and December 2020.
January 2021	Indirect/Sungei Kahang via Bunga Group – Value Greenworld Sdn Bhd	Mighty Earth Rapid Response 32	News/Report Link	Status: Monitoring Subject Matter: Between January 2016 and December 2018, there was about 60 ha of tree cover loss occurring within the MartabeMine area of PT Agincourt Resources Tbk, and again for about 41 ha of tree cover loss within the same area between January 2019 and December 2020.
December 2020	Direct/Sime Darby Plantations (SDP) for PKO products	Associated Press U.S. Customs and Border Protection (CBP)	News/Report Link News/Report Link	Status: Closed (Resolved) Subject Matter: The United States Customs and Border Protection (CBP) subsequently issued a Withhold Release Order (WRO) against Sime Darby based on information that reasonably indicates the presence of all 11 of the International Labour Organization's (ILO) forced labor indicators in SDP's palm oil production process.